Contact information
CONTACT INFORMATION
Last updated: July 1, 2026
Solevvy is owned and operated by:
Auxius s.r.o.
Doing business as: Solevvy
Karpatské námestie 7770/10A
831 06 Bratislava – Rača
Slovakia
Company ID (IČO): 57642575
Tax ID (DIČ): 2122863017
Customer Support
For all customer-service inquiries, contact:
Email: support@solevvy.com
Support hours:
Monday through Friday
9:00 a.m.–5:00 p.m. Central European Time
Excluding Slovak public holidays
We generally respond within 1–3 business days. Response times may be longer during weekends, holidays, product launches and periods of unusually high demand.
We currently provide customer support primarily by email. We do not offer general telephone support at this time.
Order Inquiries
When contacting us regarding an order, include:
- Your full name;
- Order number;
- Email address used at checkout;
- Shipping ZIP code; and
- A clear description of your question or issue.
For damaged, incorrect or allegedly defective products, include clear photographs or video where reasonably necessary to investigate the issue.
Do not send complete payment-card numbers, passwords, account credentials or other unnecessary sensitive information by email.
Address Changes and Cancellations
Address-change and cancellation requests must be submitted as soon as possible.
Use the following email subject line:
URGENT ORDER CHANGE – ORDER [ORDER NUMBER]
Submitting a request does not guarantee that an order can be changed or cancelled. Once an order has entered fulfillment, been assigned a shipping label or shipped, we may be unable to modify it.
Returns
Do not send products to our registered business address unless our support team expressly instructs you to do so in writing.
Our registered office is not automatically our authorized return facility.
All returns require prior authorization and must be sent to the return address included in the return instructions provided by our customer-support team. Unauthorized returns may be refused, delayed or returned to the sender.
Review our Return and Refund Policy before requesting a return.
Shipping and Delivery Questions
For shipping-related questions, include your order number and tracking number, if available.
Before contacting us regarding a package marked delivered, please:
- Check the complete delivery address;
- Inspect mailboxes, parcel lockers and safe locations;
- Ask household members or building staff;
- Contact the carrier; and
- Allow up to 48 hours for a premature delivery scan.
Review our Shipping and Delivery Policy for applicable processing periods, delivery estimates and lost-package procedures.
Privacy Requests
To submit a request concerning your personal information, email:
Use the subject line:
Privacy Request
Include your full name, email address, state of residence and the privacy right you wish to exercise.
Do not send identity documents unless we specifically request them for verification.
Legal Notices
Formal legal notices should be sent by email to:
Use the subject line:
Legal Notice
Where physical delivery is legally required, notices may also be sent to:
Auxius s.r.o.
Karpatské námestie 7770/10A
831 06 Bratislava – Rača
Slovakia
This address must not be used for product returns without prior written authorization.
Complaints
We aim to resolve customer complaints directly and fairly.
Send complaints to:
Include:
- Your full name;
- Order number, if applicable;
- A description of the issue;
- The resolution requested; and
- Relevant photographs, tracking information or correspondence.
Business and Media Inquiries
For wholesale, partnership, press or business inquiries, contact:
Use the appropriate subject line, such as:
- Business Inquiry
- Wholesale Inquiry
- Press Inquiry
- Partnership Inquiry
Website
Store: solevvy.com
Customer support: support@solevvy.com