TERMS OF SERVICE

Last updated: July 1, 2026

These Terms of Service constitute a legally binding agreement between you and Auxius s.r.o., doing business as Solevvy (“Solevvy,” “Auxius,” “we,” “us,” or “our”).

These Terms govern your access to and use of:

• solevvy.com;
• loraschronicle.com;
• Any advertorial, landing page or marketing website operated by us that links to these Terms;
• Our Shopify store;
• Our products;
• Our customer accounts;
• Our communications; and
• Any related content, services, features or functionality.

Collectively, these are referred to as the “Services.”

These Terms are intended primarily for customers located in the United States and orders delivered to United States addresses.

IMPORTANT NOTICE

SECTION 23 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER. EXCEPT FOR CERTAIN CLAIMS DESCRIBED IN SECTION 23, YOU AND AUXIUS S.R.O. AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS.

1. Seller Information

The seller and contracting party is:

Auxius s.r.o.
Doing business as: Solevvy
Karpatské námestie 7770/10A
831 06 Bratislava – Rača
Slovakia

Email: support@solevvy.com
Company ID: [INSERT IČO]
VAT ID: [INSERT VAT ID, IF APPLICABLE]

2. Acceptance of These Terms

By accessing or using the Services, creating an account, placing an order, clicking a button indicating acceptance, or otherwise agreeing to these Terms, you confirm that:

• You have read and understood these Terms;
• You agree to be legally bound by them;
• You have the legal capacity to enter into a contract; and
• You are at least 18 years old or the age of majority in your jurisdiction, whichever is higher.

If you do not agree to these Terms, do not use the Services or place an order.

Additional policies displayed through the Services are incorporated into these Terms, including our:

• Privacy Policy;
• Return and Refund Policy;
• Shipping Policy;
• Warranty terms, if any;
• Subscription terms, if any; and
• Promotion-specific rules.

If a specific policy conflicts with these Terms, the more specific policy controls regarding its subject matter.

3. Changes to These Terms

We may update these Terms to reflect changes to:

• Our Services;
• Our business practices;
• Applicable law;
• Technology;
• Payment methods;
• Products; or
• Operational requirements.

The updated Terms will be posted with a revised “Last updated” date.

Material changes apply prospectively unless applicable law permits otherwise. Changes to Section 23 will not apply to a dispute of which we had actual written notice before the updated Terms became effective unless you separately agree.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms where permitted by law.

4. Eligibility and Customer Accounts

You may be required to create an account to access certain features.

You agree to:

• Provide accurate and complete information;
• Maintain accurate account information;
• Keep your login credentials confidential;
• Restrict unauthorized access to your account;
• Notify us promptly of suspected unauthorized use; and
• Accept responsibility for activity conducted through your account, except where caused by our failure to use reasonable security measures.

We may suspend or terminate an account when reasonably necessary to address:

• Suspected fraud;
• Unauthorized access;
• Chargeback abuse;
• Return abuse;
• Security risks;
• Violations of these Terms; or
• Unlawful activity.

5. Product Information

We attempt to display product descriptions, specifications, photographs, colors, dimensions, features, prices and availability accurately.

However:

• Device screens may display colors differently;
• Packaging may be updated;
• Minor cosmetic details may vary;
• Photographs may include props not included with the product;
• Measurements may be approximate; and
• Product availability may change without notice.

A product listing does not constitute a guarantee that the product will always be available.

We may correct errors, inaccuracies or omissions at any time, including after an order is submitted. If a correction materially affects an accepted order, we will provide an appropriate opportunity to cancel or receive a refund where required.

6. Solevvy Beauty Device Product Suitability and Use

Solevvy products are personal-care devices intended for cosmetic use in accordance with their accompanying instructions.

Before purchasing or using an personal care device, you are responsible for:

• Reading the complete product description;
• Reviewing the applicable skin-tone and hair-color suitability information;
• Reading the user manual;
• Reviewing all warnings and contraindications;
• Performing any required patch test;
• Following the recommended treatment schedule;
• Using the supplied or approved power equipment;
• Keeping the device clean and properly stored; and
• Discontinuing use if instructed by the manual or a qualified healthcare professional.

Do not use the device contrary to:

• Its labeling;
• Its instructions;
• Its safety warnings;
• Applicable law; or
• Advice provided by a qualified healthcare professional.

Do not use the product if you are not an appropriate candidate under the product instructions.

The Services do not provide medical advice. Product information is provided for general informational and cosmetic-use purposes and is not intended to diagnose, treat, cure or prevent any medical condition.

Seek advice from a qualified healthcare professional if you have questions concerning a medical condition, medication, skin reaction, pregnancy, photosensitivity or whether Solevvy Beauty Device use is appropriate for you.

7. Individual Results

Solevvy Beauty Device results vary among individuals.

Results may depend on factors including:

• Hair color;
• Skin tone;
• Hair-growth cycle;
• Treatment area;
• Hormonal factors;
• Treatment consistency;
• Device settings;
• Proper device use; and
• Individual biological differences.

Customer testimonials, photographs, demonstrations and examples do not guarantee that every customer will obtain identical results.

No result is guaranteed unless a specific written guarantee is expressly displayed by Solevvy and applies to your purchase.

8. Prices and Currency

Unless otherwise stated:

• Prices are displayed in United States dollars;
• Prices may change without notice;
• Applicable taxes may be added at checkout;
• Promotional prices may be available only for a limited period; and
• Shipping or other disclosed charges may apply.

The price charged will generally be the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors.

If a product is listed at an obviously incorrect price, we may cancel the affected order and issue a full refund.

9. Orders and Acceptance

Your submission of an order is an offer to purchase the products listed in the order.

An automated confirmation means that we received your order. It does not necessarily mean that we have finally accepted it.

We may reject or cancel an order before shipment for reasons including:

• Product unavailability;
• Pricing or listing errors;
• Suspected fraud;
• Payment authorization failure;
• Address-verification failure;
• Suspected unauthorized resale;
• Violation of purchase limits;
• Previous payment disputes;
• Previous return abuse;
• Legal or regulatory restrictions; or
• Inability to deliver to the address provided.

If we cancel an order after payment has been collected, we will refund the amount collected for the cancelled portion.

We may limit quantities purchased per:

• Person;
• Household;
• Payment method;
• Customer account;
• Billing address; or
• Shipping address.

Products are sold for personal use and not for unauthorized commercial resale.

10. Payment

You authorize us and our payment providers to charge your selected payment method for:

• The product price;
• Applicable taxes;
• Shipping charges;
• Disclosed fees; and
• Other amounts included in the order total.

You represent that:

• You are authorized to use the payment method;
• The billing information is accurate; and
• The transaction does not violate applicable law.

Payment processing is provided by Shopify and applicable third-party payment providers. We generally do not directly receive or store your complete payment-card number or security code.

Payment authorization may be delayed or declined by the payment provider, card issuer or fraud-prevention system.

11. Discount Codes and Promotions

Discount codes:

• Must be used before expiration;
• May be limited to one use;
• May be restricted to selected products or customers;
• May not be combined unless expressly stated;
• Have no cash value;
• May not be sold or transferred unless permitted; and
• May be cancelled when obtained or used fraudulently.

We may modify or terminate a promotion before an order is placed, subject to applicable law.

Promotion-specific terms control if they conflict with these Terms.

12. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates are estimates unless expressly identified as guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays;
• Customs processing;
• Severe weather;
• Natural disasters;
• Labor disruptions;
• Incorrect addresses;
• Security inspections;
• Government action;
• Transportation interruptions; or
• The recipient’s failure to accept or collect the package.

You are responsible for providing a complete and accurate delivery address.

Title and risk of loss pass as provided by applicable law and the selected delivery arrangement. Nothing in this section eliminates rights relating to products that are not delivered or are delivered materially damaged.

If we cannot ship within the time expressly promised—or within the applicable legal period when no shipping time is stated—we will obtain consent to an eligible delay or issue a refund as required by law. Federal rules generally require online sellers to have a reasonable basis for the promised shipping time and, when no time is stated, generally use a 30-day period.

13. Returns, Refunds and Cancellations

Returns, refunds, replacements and order cancellations are governed by our separate Return and Refund Policy.

Unless required by law, opening, powering on, testing or using a Solevvy Beauty Device device may make it ineligible for a change-of-mind return under that policy.

Submitting a return request does not automatically approve the return.

All authorized returns remain subject to:

• Eligibility requirements;
• Inspection;
• Return deadlines;
• Return authorization;
• Applicable restocking fees;
• Return-shipping responsibilities; and
• Permitted deductions.

Nothing in these Terms limits a remedy that cannot lawfully be excluded.

14. Damaged, Incorrect or Defective Products

You should inspect your order promptly after delivery.

If a product appears damaged, incorrect or defective, contact:

support@solevvy.com

Include:

• Your order number;
• A description of the issue;
• Relevant photographs or videos;
• The product serial or batch number, where applicable; and
• Any other information reasonably necessary to investigate.

We may require troubleshooting or return of the product for inspection before providing a remedy.

Do not dispose of a product for which you seek a remedy unless we instruct you to do so.

Damage caused by misuse, accident, unauthorized modification, improper voltage, improper storage, failure to follow instructions or ordinary wear is not a manufacturing defect.

15. Warranties and Disclaimers

Any written warranty expressly provided with a product is governed by its own terms.

Except for an applicable written warranty and rights that cannot lawfully be excluded, the Services and products are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, we disclaim implied warranties, including implied warranties of:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement; and
• Quiet enjoyment.

We do not warrant that:

• The Services will operate without interruption;
• Every website error will be corrected;
• The Services will always be free of harmful components;
• A product will produce identical results for every customer; or
• Content supplied by third parties will always be accurate.

Some jurisdictions do not permit the exclusion of certain implied warranties. In those jurisdictions, the exclusion applies only to the maximum extent permitted.

Where we provide a written consumer-product warranty, implied warranties are not disclaimed and may be limited in duration only to the extent permitted by the Magnuson-Moss Warranty Act and applicable state law. Federal law may restrict a seller’s ability to disclaim implied warranties when it provides a written warranty or service contract.

16. Limitation of Liability

To the fullest extent permitted by law, Auxius s.r.o. and its affiliates, directors, officers, employees, contractors, suppliers, licensors and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including:

• Lost profits;
• Lost revenue;
• Lost data;
• Lost business opportunity;
• Loss of goodwill; or
• Cost of substitute services.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Services, a product or these Terms will not exceed the greater of:

• The amount you paid to us for the product or transaction giving rise to the claim; or
• One hundred United States dollars.

These limitations do not apply to the extent liability cannot legally be limited, including where applicable to:

• Fraud;
• Willful misconduct;
• Gross negligence;
• Death or personal injury caused by legally actionable negligence;
• Legally actionable product liability;
• Breach of a non-waivable statutory right; or
• Any other liability that applicable law prohibits us from limiting.

Some states do not permit certain liability exclusions. In those states, the limitations apply only to the maximum extent permitted by law.

17. Your Responsibility for Misuse

You are responsible for damage, injury or loss caused by your:

• Intentional misuse of a product;
• Use contrary to the manual or safety warnings;
• Unauthorized modification;
• Use of incompatible power equipment;
• Commercial or professional use where the device is intended only for personal use;
• Resale with altered packaging or instructions; or
• Violation of applicable law.

Nothing in this section shifts responsibility to you for a defect, misrepresentation or legally actionable conduct attributable to us.

18. Prohibited Uses

You may not use the Services to:

• Violate any law or regulation;
• Commit fraud;
• Infringe intellectual-property rights;
• Upload malicious software;
• Interfere with website security;
• Scrape the Services through unauthorized automated means;
• Attempt unauthorized access;
• Impersonate another person;
• Submit false payment or identity information;
• Circumvent purchase limits;
• Abuse returns, refunds, discounts or chargebacks;
• Resell products as an authorized Solevvy seller without written approval;
• Publish unlawful, threatening or defamatory content;
• Submit fake reviews;
• Manipulate ratings; or
• Use the Services in a manner that could harm us, Shopify, our providers or other users.

We may restrict access or cancel transactions reasonably connected to prohibited conduct.

19. Intellectual Property

The Services and their content—including:

• Trademarks;
• Logos;
• Product names;
• Photographs;
• Videos;
• Graphics;
• Website layouts;
• Copy;
• Software;
• Icons;
• Product descriptions; and
• Advertisements—

are owned by or licensed to Auxius s.r.o. and are protected by applicable intellectual-property laws.

You receive a limited, revocable, non-exclusive, non-transferable license to access the Services for lawful personal shopping purposes.

You may not reproduce, distribute, publicly display, sell, modify, reverse-engineer or commercially exploit protected content without prior written permission.

No license to use the Solevvy name, logo or trademarks is granted except as expressly stated.

20. Reviews and User Content

You may be able to submit:

• Reviews;
• Testimonials;
• Photographs;
• Videos;
• Comments;
• Feedback; or
• Other content.

You retain ownership of your original content.

By submitting content to us, you grant Auxius s.r.o. a non-exclusive, worldwide, royalty-free, sublicensable and transferable license to host, reproduce, format, display and use that content for operating and promoting the Services, subject to applicable law and any additional consent required for advertising use.

You represent that:

• The content reflects your genuine experience;
• You have the necessary rights to submit it;
• It is not materially false or misleading;
• It does not infringe another person’s rights;
• It does not contain malicious code; and
• Any material relationship or incentive is properly disclosed.

We may remove content that is:

• Fraudulent;
• Unlawful;
• Irrelevant;
• Abusive;
• Threatening;
• Infringing;
• Duplicative;
• Spam;
• Personally identifying; or
• Unrelated to the product or service reviewed.

We will not prohibit or penalize you for expressing an honest opinion about our products, services or conduct. Federal law prohibits standardized contract provisions that restrict or penalize honest consumer reviews.

We do not permit the purchase, creation or use of fake reviews or testimonials. FTC rules prohibit specified deceptive practices involving false reviews and testimonials.

21. Privacy

Our collection, use and disclosure of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed by:

• Auxius s.r.o.;
• Shopify;
• Payment providers;
• Advertising platforms;
• Analytics providers;
• Fulfillment partners;
• Shipping carriers; and
• Other service providers described in the Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

22. Email and Text Communications

By providing your email address, you agree that we may send transactional communications, including:

• Order confirmations;
• Shipping updates;
• Account notices;
• Security notices;
• Return information; and
• Customer-support responses.

Where you separately consent, we may also send marketing emails or text messages.

Marketing consent is not a condition of purchase.

You may unsubscribe from promotional emails using the unsubscribe link in the message.

If text marketing is offered, you may opt out by replying STOP. Message and data rates may apply. Text-message frequency may vary.

Unsubscribing from marketing does not prevent necessary transactional or legally required communications.

23. Dispute Resolution, Arbitration and Class-Action Waiver

23.1 Informal dispute process

Before filing arbitration or a lawsuit, the party raising the dispute must send a written notice describing:

• The party’s name and contact details;
• The order number, if applicable;
• The facts underlying the dispute;
• The requested relief; and
• Supporting documentation.

Notices to Auxius s.r.o. must be sent to:

support@solevvy.com

Use the subject line:

Legal Dispute Notice

The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of a complete notice.

Applicable limitation periods will be tolled during this 30-day period where required by law.

23.2 Agreement to individual arbitration

Except for claims excluded below, you and Auxius s.r.o. agree that any dispute arising out of or relating to:

• These Terms;
• The Services;
• A product;
• An order;
• An advertisement;
• A communication;
• A return or refund;
• A privacy matter; or
• The relationship between you and Auxius s.r.o.

will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules.

The arbitrator has authority to resolve disputes concerning the interpretation, applicability or enforceability of this arbitration agreement, except that a court will decide disputes concerning the enforceability of the class-action waiver.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration section because the agreement involves interstate and foreign commerce. The FAA defines commerce to include commerce with foreign nations.

23.3 Arbitration procedure

Arbitration may be conducted:

• By telephone;
• By video conference;
• Through written submissions; or
• In person where required by the applicable rules.

Unless otherwise agreed, an in-person hearing will take place in the United States county where you reside or at another reasonably convenient location.

The arbitrator may award the same individual remedies that would be available in court, subject to these Terms and applicable law.

The arbitrator must provide a reasoned written decision.

23.4 Arbitration fees

Fees will be allocated under the AAA Consumer Arbitration Rules.

Auxius s.r.o. will pay arbitration fees that applicable law or the AAA Consumer Arbitration Rules require the business to pay.

AAA’s consumer fee schedule caps the consumer’s filing fee and generally assigns the remaining administrative and arbitrator costs to the business, subject to the rules and any applicable waiver.

23.5 Claims excluded from arbitration

Either party may bring:

• An eligible individual claim in small-claims court;
• A claim seeking emergency temporary injunctive relief pending arbitration;
• A claim concerning infringement or misuse of intellectual property; or
• A claim that applicable law prohibits from being arbitrated.

A small-claims action may be brought in a court with jurisdiction over the claimant or dispute.

23.6 Class-action waiver

To the fullest extent permitted by law, all disputes must be brought only in an individual capacity.

Neither you nor Auxius s.r.o. may participate as:

• A plaintiff or class member in a class action;
• A representative in a collective action;
• A private attorney general on behalf of others; or
• A participant in consolidated arbitration involving unrelated claimants.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

This provision does not prevent public injunctive relief where applicable law makes the right to seek such relief non-waivable.

23.7 Jury-trial waiver

For disputes required to be arbitrated, you and Auxius s.r.o. knowingly waive any right to a jury trial.

23.8 Arbitration opt-out

You may opt out of this arbitration agreement by emailing:

support@solevvy.com

within 30 calendar days after first accepting these Terms.

Use the subject line:

Arbitration Opt-Out

Your notice must include:

• Full name;
• Email address used for the purchase or account;
• Mailing address;
• Order number, if applicable; and
• A clear statement that you opt out of the arbitration agreement.

Opting out will not affect the remaining Terms or your ability to purchase products.

23.9 Severability of arbitration provisions

If part of this arbitration section is unenforceable, it will be severed and the remainder will remain effective, except where severing the provision would permit class, collective or representative arbitration without the express written agreement of both parties.

24. Governing Law and Courts

Except for Section 23, which is governed by the Federal Arbitration Act, these Terms are governed by the laws of the Slovak Republic, without regard to conflict-of-law principles.

However, this choice of law does not deprive a United States consumer of mandatory consumer protections that apply under the law of the consumer’s state of residence and cannot legally be waived.

Any dispute not subject to arbitration must be brought in the competent courts located in Bratislava, Slovakia, except:

• An eligible small-claims action;
• A claim for which applicable law requires another venue; or
• A claim involving a non-waivable statutory right to sue elsewhere.

You and Auxius s.r.o. consent to the jurisdiction of those courts to the extent permitted by law.

25. Third-Party Services and Links

The Services may contain links to or integrations with third-party services, including:

• Shopify;
• Payment providers;
• Social-media platforms;
• Advertising platforms;
• Shipping carriers;
• Review providers; and
• Analytics tools.

We do not control third-party services and are not responsible for their:

• Availability;
• Content;
• Security;
• Privacy practices;
• Accuracy; or
• Terms.

Use of a third-party service may be governed by separate terms between you and that provider.

26. Advertorials and Marketing Websites

Some marketing websites operated by us may use an editorial, comparison, review or article-style format.

Where applicable, those pages may be labeled:

• “Advertorial”;
• “Sponsored”;
• “Advertisement”; or
• “Presented by Solevvy.”

Product rankings, comparisons and recommendations appearing on websites operated by us are marketing content and are not independent editorial reviews unless expressly stated otherwise.

Material advertising disclosures should be read together with these Terms.

27. Suspension and Termination

We may suspend or terminate access to the Services when reasonably necessary because of:

• A material breach of these Terms;
• Fraud;
• Security concerns;
• Unlawful conduct;
• Abuse of customer-support personnel;
• Threats;
• Payment disputes;
• Unauthorized resale;
• Repeated policy abuse; or
• Discontinuation of the Services.

Termination does not affect rights or obligations that arose before termination.

Sections that by their nature should survive termination will remain effective, including provisions concerning:

• Payment;
• Intellectual property;
• User content;
• Disclaimers;
• Liability;
• Disputes;
• Indemnification; and
• Governing law.

28. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Auxius s.r.o. and its affiliates, officers, directors, employees and service providers from third-party claims arising from your:

• Unlawful use of the Services;
• Intentional misuse of a product;
• Material violation of these Terms;
• Infringement of another party’s rights;
• Fraudulent conduct; or
• Unauthorized commercial resale.

This obligation does not apply to the extent a claim was caused by our negligence, product defect, misrepresentation, willful misconduct or breach of law.

29. Force Majeure

We will not be liable for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters;
• War;
• Terrorism;
• Civil unrest;
• Epidemics;
• Government action;
• Internet or power outages;
• Cyberattacks;
• Carrier interruption;
• Labor disputes;
• Customs delays;
• Supplier failure;
• Transportation disruption; or
• Shortage of materials.

This section does not eliminate an obligation to provide a refund or other remedy where required by law.

30. Assignment

You may not assign or transfer these Terms without our prior written consent.

We may assign these Terms as part of:

• A merger;
• Corporate reorganization;
• Sale of assets;
• Financing;
• Acquisition; or
• Transfer of the Solevvy business.

Any assignment remains subject to applicable consumer-protection law.

31. No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

A waiver must be in writing and applies only to the specific circumstances described.

32. Severability

If any provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent or severed where necessary.

The remaining provisions will continue in effect.

33. Entire Agreement

These Terms and the policies incorporated into them constitute the entire agreement between you and Auxius s.r.o. concerning the Services and replace prior agreements concerning the same subject matter.

Product-specific written warranties, promotion rules or separately accepted agreements remain effective according to their terms.

34. Electronic Communications

You consent to receive agreements, notices, disclosures and other records electronically.

Electronic communications satisfy legal requirements that communications be in writing to the extent permitted by law.

You are responsible for maintaining a valid email address and the ability to access electronic communications.

35. Headings and Interpretation

Section headings are for convenience only and do not affect interpretation.

Words such as “including” mean “including without limitation.”

A provision will not be interpreted against a party merely because that party drafted it.

36. Contact Information

Questions about these Terms should be sent to:

Auxius s.r.o.
Doing business as: Solevvy
Karpatské námestie 7770/10A
831 06 Bratislava – Rača
Slovakia

Email: support@solevvy.com