SHIPPING AND DELIVERY POLICY

Last updated: July 1, 2026

This Shipping and Delivery Policy applies to orders placed through solevvy.com and shipped to eligible addresses within the United States.

The seller is:

Auxius s.r.o.
Doing business as Solevvy
Karpatské námestie 7770/10A
831 06 Bratislava – Rača
Slovakia

Customer support: support@solevvy.com

By placing an order, you acknowledge and agree to this Shipping and Delivery Policy.

1. Where We Ship

We currently ship only to eligible addresses within the United States that are accepted during checkout.

Availability may vary based on:

• State or territory;
• ZIP code;
• Product;
• Carrier limitations;
• Warehouse availability; and
• Applicable shipping or import restrictions.

We may be unable to deliver to:

• P.O. boxes;
• APO, FPO or DPO addresses;
• Freight-forwarding addresses;
• Package-forwarding services;
• Hotels or temporary accommodations;
• United States territories;
• Commercial mail-receiving agencies; or
• Addresses that cannot be verified by our carrier or fraud-prevention systems.

If checkout accepts an address that we later determine cannot be serviced, we may contact the customer for an alternative address or cancel and refund the affected order.

2. Fulfillment Locations

To provide product availability and competitive pricing, orders may be fulfilled by:

• Solevvy;
• A third-party fulfillment provider;
• A manufacturing partner;
• A supplier-operated warehouse;
• A domestic United States warehouse; or
• An international fulfillment center.

Products may therefore be shipped directly from a fulfillment facility located outside the United States.

The shipping origin may differ between orders and may not match the business address of Auxius s.r.o.

By ordering, you acknowledge that your package may be processed and shipped by an authorized third-party fulfillment partner acting on our behalf.

3. Order Processing

Most orders are prepared for shipment within:

2–5 business days after payment authorization

Business days are Monday through Friday, excluding:

• United States federal holidays;
• Holidays observed at the applicable fulfillment location;
• Weekends; and
• Days on which carriers or fulfillment facilities are not operating.

Processing time is separate from delivery time.

Processing may take longer because of:

• High order volume;
• Promotional periods;
• Product shortages;
• Address-verification issues;
• Payment review;
• Fraud-prevention review;
• Inventory transfers;
• Carrier disruption;
• Customs documentation;
• Severe weather;
• Public holidays; or
• Events outside our reasonable control.

An order is considered shipped when it has been transferred to the carrier or otherwise placed into the carrier’s transportation network.

4. Estimated Delivery Time

After processing, standard delivery generally takes:

7–15 business days

The estimated total time from order placement to delivery is therefore generally:

9–20 business days

These are estimates, not guaranteed delivery dates.

Some orders may arrive sooner, while others may take longer because of:

• The shipping origin;
• The customer’s location;
• Carrier routing;
• Customs processing;
• Weather;
• Peak-season congestion;
• Security inspections;
• Transportation interruptions;
• Local delivery conditions; or
• Other circumstances outside our reasonable control.

Any specific shipping estimate displayed on the product page, in checkout or in the order confirmation applies to that order and should be read together with this Policy.

5. Shipping Promises and Unexpected Delays

We maintain a reasonable basis for the processing and shipping estimates displayed through the Services.

If we determine that we cannot ship your order within the time expressly promised, we may contact you with:

• A revised estimated shipment date;
• An explanation of the delay;
• A method for agreeing to the revised date; and
• The option to cancel the unshipped order for a full refund.

If you do not agree to a required delay, we will cancel and refund the unshipped portion of the order as required by applicable law.

The FTC requires an online seller that cannot meet its represented shipping deadline to obtain the buyer’s consent to a delay or refund the unshipped merchandise.

6. Shipping Charges

Applicable shipping charges are displayed before the order is submitted.

We may offer:

• Free standard shipping;
• Flat-rate shipping;
• Promotional shipping;
• Expedited shipping; or
• Other shipping options.

A free-shipping promotion does not mean that no shipping expense was incurred by us.

Shipping charges, expedited-service fees and similar delivery charges are generally non-refundable after an order has shipped, except where:

• We shipped the wrong product;
• The product was materially damaged in transit;
• The package was confirmed lost;
• The service was not provided as represented; or
• A refund is otherwise required by applicable law.

7. Customs, Import Duties and Taxes

Orders may be shipped from outside the United States and may pass through customs.

Unless a charge is clearly disclosed during checkout, the amount collected from you at checkout is intended to cover the product price, applicable checkout taxes and the shipping charge displayed to you.

If a carrier or customs authority requests an unexpected payment before releasing your order, contact us at:

support@solevvy.com

Do not pay an unexpected customs charge without first contacting us, unless immediate payment is necessary to prevent the package from being abandoned or returned.

We are not responsible for charges caused by:

• The customer providing an incorrect classification or delivery address;
• The customer importing the product for resale or commercial use;
• A freight forwarder selected by the customer;
• The customer redirecting the shipment to another country; or
• Circumstances outside the scope of the original consumer transaction.

8. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation email at the email address provided during checkout.

A shipping-confirmation email will normally be sent after tracking information becomes available.

Tracking information may initially show statuses such as:

• Label created;
• Shipment information received;
• Pre-shipment;
• Awaiting carrier pickup;
• Parcel data submitted; or
• Electronic information received.

These statuses may appear before the carrier performs its first physical scan.

Tracking may take 2–7 business days after the shipping-confirmation email to begin displaying movement, especially when:

• The shipment is moving between an international fulfillment center and a domestic carrier;
• A local tracking number has not yet been assigned;
• The parcel is undergoing export processing; or
• Carrier systems have not synchronized.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

9. Multiple Packages

An order containing more than one item may be divided into separate shipments.

Separate packages may:

• Originate from different fulfillment centers;
• Use different carriers;
• Have different tracking numbers; and
• Arrive on different dates.

Receiving only part of an order does not necessarily mean that an item is missing.

No additional shipping fee will be charged solely because we divide an order into multiple packages.

10. Address Accuracy

You are responsible for providing a complete and accurate:

• Recipient name;
• Street address;
• Apartment, suite or unit number;
• City;
• State;
• ZIP code;
• Email address; and
• Telephone number.

We are not responsible for delivery problems caused by inaccurate, incomplete or outdated information supplied by the customer.

Address-change requests must be sent immediately to:

support@solevvy.com

Use the subject line:

URGENT ADDRESS CHANGE – ORDER [ORDER NUMBER]

We cannot guarantee that an address can be changed after the order is submitted.

Once an order has entered processing, been transmitted to the fulfillment partner, received a shipping label or been shipped, we may be unable to modify or redirect it.

An address-change request is not confirmed unless we expressly confirm the change in writing.

11. Incorrect and Undeliverable Addresses

If a package is returned because of:

• An incorrect address;
• An incomplete address;
• A missing apartment or unit number;
• An invalid ZIP code;
• An unrecognized recipient;
• The customer’s relocation;
• Refusal of delivery;
• Failure to collect the package;
• Failed delivery attempts; or
• Failure to respond to the carrier,

we may offer, depending on the circumstances:

• Reshipment after payment of the additional shipping cost;
• A refund after the package is returned and inspected; or
• Another remedy agreed upon in writing.

Any refund may be reduced by costs permitted under our Return and Refund Policy, including:

• Original outbound shipping;
• Return-to-sender shipping;
• A restocking fee;
• Address-correction charges; and
• Other carrier charges caused by the incorrect or undeliverable address.

No refund will be issued until the returned package has been received and processed by the applicable return facility.

12. Delivery Attempts

The carrier may:

• Leave the package in a mailbox;
• Leave the package at the front door or another safe location;
• Deliver it to a building reception desk;
• Deliver it to a mailroom;
• Deliver it to a parcel locker;
• Ask for a signature;
• Schedule another delivery attempt; or
• Hold it for collection.

The customer is responsible for monitoring tracking and taking reasonable steps to receive or collect the package.

We do not control the carrier’s exact delivery method.

13. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Verify the complete shipping address on the order.
2. Check the mailbox, parcel locker, porch, side entrance and other safe locations.
3. Ask household members, neighbors, reception staff or building management.
4. Allow up to 48 hours because some carriers scan packages shortly before physical delivery.
5. Contact the carrier using the tracking number.
6. Contact us at support@solevvy.com.

Notify us preferably within 7 calendar days after the tracking status changes to delivered.

We may require:

• Written confirmation of non-receipt;
• Proof of identity;
• Confirmation of the delivery address;
• A carrier claim;
• A police report in cases of suspected theft;
• A declaration signed under penalty of perjury; or
• Other reasonable documentation.

A carrier’s delivered scan does not automatically determine the outcome of every claim. We will review the available evidence and provide any remedy required by applicable law.

We are not responsible for theft occurring after confirmed delivery where the evidence shows that the package was correctly delivered, except to the extent applicable law provides otherwise.

14. Lost Packages

A package is not considered lost merely because tracking has not updated for several days.

Contact us if:

• Tracking has shown no movement for at least 10 business days; or
• The order has not arrived within 30 business days after shipment.

We may initiate an investigation with:

• The original carrier;
• The destination carrier;
• The fulfillment provider;
• Customs authorities; or
• The shipping-insurance provider.

Carrier investigations may require additional time.

If the package is confirmed lost, we may provide:

• A replacement shipment;
• A refund to the original payment method; or
• Another remedy required by applicable law.

We may decline an immediate replacement or refund while an active carrier investigation is pending, provided the investigation is handled within a reasonable period.

15. Damaged Packages

If the product arrives damaged, contact us preferably within 48 hours after delivery at:

support@solevvy.com

Include:

• Your order number;
• Photographs of the shipping package;
• Photographs of the shipping label;
• Photographs or video of the damage;
• Photographs of all product packaging;
• A description of the issue; and
• The serial or batch number, where applicable.

Keep:

• The product;
• The original packaging;
• The shipping carton;
• Labels;
• Inserts; and
• Accessories

until we finish reviewing the claim.

Do not discard or return the product unless we instruct you to do so.

Failing to notify us within 48 hours does not automatically eliminate rights that cannot lawfully be waived, but delayed notice may make it more difficult to verify transit damage.

16. Wrong or Missing Products

If you receive the wrong product or an item is missing:

1. Check whether the order was divided into multiple shipments.
2. Review all tracking numbers in the shipping-confirmation emails.
3. Contact support@solevvy.com.

Provide:

• Your order number;
• Photographs of everything received;
• A photograph of the shipping label;
• A photograph of the packing slip, if included; and
• A description of the missing or incorrect item.

We may verify package weight and fulfillment records before providing a replacement or refund.

17. Refused Deliveries

Refusing a delivery is not an approved cancellation or return.

A refused package may be treated as an unauthorized return.

If the package is returned to a fulfillment facility, any refund may be reduced by:

• Outbound shipping;
• Return shipping;
• Carrier fees;
• Customs or handling fees;
• Restocking fees; and
• Other deductions permitted by our Return and Refund Policy and applicable law.

Customers should contact us before refusing delivery.

18. Order Cancellation

Cancellation requests must be sent as quickly as possible to:

support@solevvy.com

A cancellation request is not guaranteed.

An order generally cannot be cancelled once it has:

• Entered fulfillment;
• Been transmitted to the supplier or warehouse;
• Been packed;
• Received a shipping label; or
• Been handed to the carrier.

If cancellation is no longer possible, the customer must follow the applicable Return and Refund Policy after delivery.

We will not treat an order as cancelled unless we provide written confirmation.

19. Delivery Delays

Delivery estimates do not guarantee arrival on a particular date.

We are not responsible for reasonable carrier delays caused by:

• Weather;
• Natural disasters;
• Government action;
• Customs;
• Border inspections;
• War;
• Civil unrest;
• Cyberattacks;
• Transportation shortages;
• Carrier capacity;
• Labor disputes;
• Public-health emergencies;
• Peak-season demand;
• Incorrect customer information; or
• Other events outside our reasonable control.

A delay after shipment does not automatically entitle the customer to a refund while the package remains in transit.

This does not limit rights concerning:

• A package confirmed lost;
• A materially breached delivery promise;
• An order that was not shipped as required; or
• A remedy that cannot legally be excluded.

20. Expedited Shipping

When expedited shipping is offered, the quoted transit time generally begins after processing is completed.

For example, “3–5 business-day expedited shipping” does not necessarily mean delivery within 3–5 business days after placing the order unless expressly stated.

Expedited shipping does not eliminate:

• Processing time;
• Fraud review;
• Address verification;
• Customs processing; or
• Delays beyond the carrier’s reasonable control.

An expedited-shipping charge may be refunded when the paid service was not provided as represented, subject to carrier terms and applicable law.

21. Freight Forwarders and Package-Forwarding Services

Use of a freight forwarder, reshipping service or package-forwarding company is at the customer’s risk.

Our responsibility generally ends when tracking confirms delivery to the forwarding address provided during checkout, except where applicable law provides otherwise.

We are not responsible for:

• Damage occurring after delivery to the forwarding service;
• Loss during onward shipment;
• Repackaging by the forwarding service;
• Export restrictions;
• Additional customs charges;
• Delivery to another country; or
• The forwarding service’s acts or omissions.

22. Resale and Commercial Orders

The shipping terms on our consumer website apply to personal-use purchases.

Orders intended for:

• Resale;
• Distribution;
• Professional treatment services;
• Commercial use; or
• Export

may require separate written shipping and commercial terms.

We may cancel orders that appear to involve unauthorized resale or commercial distribution.

23. Risk Review and Fraud Prevention

We may delay shipment while conducting a reasonable payment, address or fraud review.

We may request:

• Address confirmation;
• Identity verification;
• Payment-method verification; or
• Additional order information.

If the requested verification is not provided within a reasonable time, we may cancel and refund the order.

We will not request complete card numbers, passwords or other credentials by email.

24. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

• Carriers;
• Fulfillment partners;
• Shipping origins;
• Delivery methods;
• Applicable law;
• Customs procedures; or
• Business operations.

The policy that applied when the order was placed will generally govern that order, except where a later change is required by law or benefits the customer.

25. Relationship to Other Policies

This Shipping and Delivery Policy should be read together with our:

• Terms of Service;
• Return and Refund Policy;
• Privacy Policy; and
• Any product-specific warranty.

If there is a conflict concerning the shipment or delivery of an order, this Shipping and Delivery Policy controls to the extent of that subject matter.

Nothing in this Policy limits rights or remedies that cannot lawfully be excluded.

26. Contact Information

For shipping questions, contact:

Auxius s.r.o.
Doing business as Solevvy
Karpatské námestie 7770/10A
831 06 Bratislava – Rača
Slovakia

Email: support@solevvy.com

Include your order number in all shipping-related communications.